Flat Roof, LLC Privacy Policy

Effective Date: 11/16/2024

Last Updated: October 22, 2025

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At Flat Roof LLC (“Company,” “we,” “us,” or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information—including information used for text messaging (SMS/MMS) and email communications. By interacting with our website, booking an inspection, or communicating with us, you agree to this policy.

1. Scope of This Policy

This policy applies to all personal information collected by Flat Roof LLC through our website flatroofllc.com, phone calls, text messages, and email.
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It governs how we handle your phone number, email address, and related data in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable Washington and Oregon privacy laws.

2. Information We Collect

We may collect:

  • Contact information: name, phone number, email, address.
  • Communication data: text or email content, timestamps, and related metadata.
  • Service details: project type, inspection notes, or preferences you share.
  • Consent records: time, date, and method of opting in to SMS or email updates.

We do not knowingly collect information from anyone under 18.

3. How We Use Your Information

Your information is used to:

  • Send appointment confirmations, reminders, and service updates.
  • Respond to inquiries or schedule inspections.
  • Provide invoices or follow-up documentation.
  • Deliver marketing or promotional messages only if you’ve separately consented.
  • Maintain internal records and comply with legal obligations.

We will never sell or rent your personal data to third parties.

4. Sharing Your Information

Flat Roof LLC may share your information under the following circumstances:

  • Service Providers: We use third-party platforms and automation tools to help manage our operations and communications. These may include, but are not limited to, secure cloud databases, workflow automation tools, and customer management systems. These providers process information on our behalf under strict confidentiality and data protection terms.
  • Business Partners: We may share limited information with trusted business partners, contractors, or affiliates who assist in providing or improving our services, marketing, or operations. All partners are required to handle your data responsibly and in accordance with this Privacy Policy.
  • Legal Requirements: We may disclose your information to comply with laws, regulations, or lawful requests by public authorities.
  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

Flat Roof LLC does not sell personal information to unaffiliated third parties for independent marketing purposes.

Flat Roof LLC will never share mobile opt-in data or phone numbers with third parties or affiliates for their own marketing or promotional purposes.

5. Sharing Your Information

We share data only with:

  • Vetted service providers (e.g., AWS, Twilio, Google Workspace, or similar) who process communications on our behalf under confidentiality agreements.
  • Regulatory or legal authorities when required by law.
  • Successors or acquirers if our business assets are transferred.

No third party may use your data for its own marketing purposes.

6. Data Retention & Deletion

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain accurate business records, comply with legal obligations, or as otherwise permitted by law.

Data may be securely stored on third-party cloud or automation platforms used for business operations and customer management. We reserve the right to maintain records indefinitely for internal recordkeeping, service improvement, and compliance purposes unless you specifically request deletion.

You may request deletion of your data at any time by contacting privacy@flatroofllc.com. We will delete or anonymize your information within a reasonable period unless retention is required by law or necessary for legitimate business interests.

7. Security Measures

We use:

  • Encrypted data transmission (HTTPS / TLS).
  • Access controls for authorized personnel only.
  • Regular security audits of our systems and vendors.
    No system is completely secure, but we take all reasonable measures to protect your data.

8. Your Rights

You have the right to:

  • Access, correct, or delete your data.
  • Withdraw consent for SMS / email communications.
  • File a complaint with state or federal regulators if you believe your rights are violated.

9. Messaging Terms & Disclosures

By opting in to Flat Roof LLC text messages:

  • Message frequency may vary based on service activity.
  • Standard message & data rates may apply.
  • You can opt out anytime by replying STOP; for help, reply HELP.
  • We will confirm your opt-out request promptly.
  • Consent is not a condition of purchase.

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on flatroofllc.com/privacy-policy with a new effective date.

11. Account Authentication and Security

Flat Roof LLC may use your phone number or email address to send one-time passcodes (OTPs) for secure account access, verification, or password resets. These messages are strictly transactional and are only sent to customers or users with existing accounts or prior consent. Message frequency varies based on activity and authentication requests.

12. Contact Us

Flat Roof LLC
📧 Email: contact@flatroofllc.com
📞 Phone: (971) 339-4299
🌐 Website: flatroofllc.com

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