Flat Roof, LLC Privacy Policy

Effective Date: 11/16/2024

At Flat Roof Pros, LLC (“Company,” “we,” “us,” or “our”), your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, including SMS and email marketing and communications. By interacting with us or providing your personal information, you agree to the terms outlined below. This policy applies to residents of Washington and Oregon and governs our interactions in compliance with federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA).

1. Scope of This Policy

This Privacy Policy applies to all personal information collected through our SMS and email marketing and communication services. It governs how we handle your phone number, email address, and any related data you provide when interacting with Flat Roof Pros, LLC. By using our services, you agree to this policy in its entirety. If you do not agree, please refrain from providing your personal information.

2. Information We Collect

Flat Roof Pros, LLC collects and processes the following types of personal information:

  1. Phone Numbers: Provided when you:
    • Request a quote.
    • Sign up for promotional communications.
    • Schedule services.
  2. Email Addresses: Provided when you:
    • Subscribe to our newsletter or email updates.
    • Request a quote or service information via email.
    • Participate in promotions or surveys requiring email communication.
  3. Additional Information: May include your name, address, and details of your roofing needs, if voluntarily provided.
  4. Communication Data: Includes the content of messages exchanged via SMS, email, or other means.

We do not knowingly collect information from individuals under the age of 18. If we become aware that we have inadvertently collected information from minors, we will take immediate steps to delete it.

3. How We Use Your Information

By providing your phone number and email address, you consent to the following uses:

Primary Uses:

  • To send SMS updates and email communications regarding our roofing services, such as appointment confirmations, reminders, or status updates.
  • To deliver promotional offers, discounts, or announcements tailored to your needs.
  • To notify you of seasonal services, such as emergency storm damage support or special roofing maintenance packages.

Additional Uses:

  • To conduct surveys and gather feedback to improve our services.
  • To analyze trends and assess the effectiveness of our marketing campaigns.
  • For customer support and dispute resolution.

4. Sharing Your Information

Flat Roof Pros, LLC may share your information under the following circumstances:

  1. Third-Party Service Providers:
    • We may use trusted partners for SMS delivery, email marketing, marketing analytics, and customer support. These providers are contractually obligated to use your information solely for the purposes specified by us.
  2. Legal Obligations:
    • If required by law, regulation, or legal process, we may disclose your information to comply with applicable legal obligations.
  3. Business Transfers:
    • In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the business transaction.

Flat Roof Pros, LLC does not sell or lease your personal information to third parties for independent marketing purposes.

5. Opt-in and Opt-out Policy

Opt-in Consent:

By providing your phone number and email address to Flat Roof Pros, LLC, you consent to:

  • Receiving recurring SMS and email communications regarding our services and promotions.
  • Being contacted for feedback and surveys.

Opt-out Instructions:

You may opt-out of SMS communications at any time by calling +1 (971) 339-4299. Similarly, you can unsubscribe from email communications by clicking the "Unsubscribe" link provided in our emails or by calling +1 (971) 339-4299. Upon receiving your opt-out request:

  • We will confirm your request via SMS or email.
  • Marketing communications will cease promptly.

Note: Opting out of marketing communications will not prevent you from receiving essential service-related updates.

6. Data Retention and Deletion

Retention Period:

We retain your phone number, email address, and associated information only as long as it is necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal obligations and resolve disputes.

Deletion Requests:

To request the deletion of your personal information, contact us at [Insert Contact Information]. We will process your request within a reasonable timeframe unless retention is required by law.

7. Security of Your Information

Flat Roof Pros, LLC employs reasonable measures to protect your personal information, including:

  • Encryption: Data transmitted via SMS and email is encrypted where applicable.
  • Access Controls: Restricted access to personal information to authorized personnel only.
  • Third-Party Vetting: Ensuring service providers meet our security standards.

Despite our efforts, no system is completely secure. By providing your information, you acknowledge and accept the risks associated with data transmission and storage.

8. Disclaimer of Liability

Flat Roof Pros, LLC is not liable for:

  • Unauthorized access to your information due to circumstances beyond our control, such as hacking or phishing attacks.
  • Damages resulting from third-party misuse of your data.
  • Failures in SMS or email delivery due to technical issues or carrier restrictions.

By using our services, you agree to release Flat Roof Pros, LLC from any claims arising from such incidents.

9. Compliance with Federal and State Laws

Flat Roof Pros, LLC adheres to all applicable privacy laws, including:

  • Telephone Consumer Protection Act (TCPA): Ensuring your consent for SMS and email communications.
  • Washington Privacy Act (WPA) and Oregon Consumer Identity Theft Protection Act: Complying with state-specific privacy regulations.

10. Changes to This Policy

Flat Roof Pros, LLC reserves the right to modify this Privacy Policy at any time. Updates will be posted on our website, with the effective date revised accordingly. We encourage you to review this policy periodically to stay informed.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Flat Roof Pros, LLC
Email: contact@flatroofllc.com
Phone: +1 (971) 339-4299

By providing your phone number and email address, you confirm that you have read and agree to the terms of this Privacy Policy.